1. Who we are

Dahab is a loyalty and rewards program connecting users with participating businesses, with account, points, and related service features.

2. Data we collect

We may collect account data needed to operate the service, including name, phone number, city, account type, and user code. Business-owner registration may include business name, category, address, opening hours, contact details, and review information.

3. Transactions and points

Transaction and points data is used to calculate rewards, show balances and activity history, allow approved businesses to award points, review redemption and draw requests, and prevent abuse.

Welcome points (150 points) are granted only once per phone number, and are not repeated when deleting and re-registering, or when creating more than one account with the same number.

4. Location, camera, and notifications

Location is used after permission to suggest nearby partners. The camera is used when the user chooses QR scanning. Notifications are used after permission for account, points, business-review, and published reward updates. Permissions can be changed in device settings.

5. Authentication and service providers

Authentication and verification services may process phone data for sign-in, verification messages, and abuse prevention. Cloud service providers may store account and transaction data and help operate support and notifications.

6. Data sharing

We do not sell user data. Limited data may be shared with a participating business or service provider when needed to operate the program, verify a transaction, provide support, or comply with a valid legal request.

7. Account protection

Business accounts are reviewed before they appear as partners or award points. Suspicious activity may be reviewed and accounts may be temporarily suspended to protect users and the program.

8. Updates and deletion

Users can update available profile data and request account deletion from the in-app Account settings or via support. When account deletion is requested, access to the account is disabled immediately, and account data is permanently deleted within 30 days of the request and cannot be recovered, except for limited records the law requires us to retain.

9. Contact

For privacy questions and account requests, email support@dahabpoints.com or use the support page.

10. Legal registration / التسجيل القانوني

الجمهورية العربية السورية — رقم السجل التجاري 0310109455.
Syrian Arab Republic — Commercial Register No. 0310109455.